Diane Duffy is chief operating officer at AmeriBen.  She is responsible for overseeing AmeriBen’s business operations, employing strategies to maximize customer satisfaction and support growth.  In this role, she spearheads strategies focused on driving the company’s operational capabilities focused on establishing efficient processes that surpass customer expectations and lead to business growth. 

Prior to joining AmeriBen, Diane spent 14 years at Anthem, Inc.  Most recently, she was the vice president InterPlan Management.  She was responsible for leading the team that is accountable for the administration of national Blue Cross and Blue Shield programs, which includes ensuring ongoing compliance with all policies and requirements as well as leading the implementation of new initiatives in support of national Blue business. She advised Anthem leaders on Blue policy matters, including the interpretation, development, recommendation and implementation of innovative solutions, and directed the national Blue Cross Blue Shield governance process for Anthem, Inc., ensuring the analysis and review of all initiatives impacting National Blue business.

Diane leads the Employer Funding Solutions team, which is accountable for the strategy, implementation and execution of shared savings programs that drive savings for our self-funded customers.

Diane spent 12 years at the Blue Cross and Blue Shield Association, earlier in her career, where she held multiple roles, most recently overseeing and directing the national Blue Cross Blue Shield Association governance process for Inter-Plan subcommittees ensuring the coordination of all meeting logistics, agendas and content. At BCBSA she also played a key role in information management and performance management, as well as policy and compliance specific to National Accounts business.

Diane has completed Anthem’s Executive Leadership Program and holds a master’s degree in public service from De Paul University in Chicago.

Sarah Grigerick is chief of staff at AmeriBen.  She is responsible for helping to shape and implement the organization's vision, goals, and initiatives. In this role, she spearheads strategic planning, decision-making, and setting priorities in order to drive business growth. 

Prior to joining AmeriBen, Sarah spent 5 years at Anthem, Inc.  Most recently, she was the Director of Market Strategy and Insights supporting National Accounts. 

Sarah brings a combination of deep industry experience and a diverse set of strategy skills to the team. Prior to joining Anthem, she led primary research for Aetna’s group and commercial businesses.  She is passionate about using insights to solve business problems and has a track record of deep insights into customer behavior that inspire teams to innovative solutions.

Sarah holds a BA from Washington & Lee University (Lexington, VA) and an MA in Behavioral Psychology from the University of Connecticut (Storrs, CT), and has completed additional PhD coursework with the University of Connecticut.

As Executive Vice President for AmeriBen, Jon focuses on TPA strategy, new group sales and client and vendor relationships. Jon has broad experience in third party administration and while at First Health, he managed the COBRA and HIPAA departments. During that time, he oversaw the administration of 500+ clients and managed 45 employees. He later moved into account management with First Health and worked with many large national accounts.

In 1999 Jon joined AmeriBen and has worked as an Account Representative Manager, a Director of Marketing, VP of Account and Business Development and now in his current role as Executive Vice President. He is responsible for new sales throughout the United States. He also has responsibility for new vendor partnerships and contracting. The number of employee and student lives serviced by AmeriBen has grown significantly during his tenure. He is also asked to speak regularly about timely healthcare topics and is known for his expertise and presentation style.

Jon has received his Life and Disability license and is licensed in many states. Jon attended Utah State University majoring in Communications and is fluent in Spanish. 

Pam joined AmeriBen in 2012 as the Manager of AmeriBen's Medical Management where she has primary oversight of utilization management, case management, health management, maternity management, wellness, and disability administration. In 2015 Pam was promoted to the position of Director of Medical Management.

Pam has been a Registered Nurse for over 20 years with extensive clinical experience in adult and pediatric home care/infusion, pediatrics, cardiac transplant unit, PICU, and NICU, in both Idaho and California. Additionally, Pam has over twelve years of experience in leadership roles, including her most recent position as Director of Operations of a large home health agency. She is committed to ensuring the delivery of quality, compassionate patient care, while ensuring continuous improvement of the company's efficiency and fiscal success.

Pam received her nursing degree at the University of Nevada Las Vegas and is licensed in the state of Idaho. She has served as the past president of the Idaho Chapter of the Alexander Graham Bell Association for the Deaf and Hard of Hearing, and remains an advocate for children and adults with hearing loss.

Matt began his AmeriBen career in August 2015 as the Director of Account Management. He is responsible for the oversight and development of the Account Executives and Account Representatives as well as their relationships with AmeriBen's clients.

Prior to working at AmeriBen, Matt was the President of Boise Office Equipment, a Xerox Company, where he worked for 23 years. Matt is active in the community serving on the Board of Directors for the Boise Valley Economic Partnership and volunteers his time to many youth activities.

Matt has a B.A. from Brigham Young University in International Relations and he loves to spend time with his wife and five children.

As the Director of Technology, Kelly partners with the senior leadership team in strategic initiatives as AmeriBen continues to enhance its quality services while maneuvering strategic growth. Providing direct oversight to the Technology Service Center, either directly or through an impressive team of supervisors, Kelly is responsible for the development of more than 50 associates as well as the integrity, continuity, and security of electronic data transfers.

Since joining AmeriBen in 2006 as a Database Administrator, Kelly has also served as the technical lead for the Infrastructure team. His experience in the company and in various other IT capacities in his 18 year professional career has given him the experience for delivering and operating sustainable IT solutions in a fast paced, high growth organization. He enjoys helping the great members on his teams to hone and grow their skills, knowledge, and leadership abilities as they provide excellent service to AmeriBen and its clients. Kelly's educational background includes a strong business base from his Bachelor's degree in Agricultural Economics followed by a Master's degree in Management Information and Accounting Systems from Oklahoma State University.

In his free time, Kelly enjoys doing farm work at home and spending time with his family. He serves in his church and community and occasionally teaches IT classes for local colleges.

Tonya began her career at AmeriBen in April 2011 in the Analytics Department as an Operations Analyst. Since then, she has earned her promotion to the Director of Client Finance, overseeing eight departments including Analytics, Client Accounting, Claims Integrity, Instructional Design, Stop Loss, Subrogation, and two departments under our Taft-Hartley administration.

Client Finance is a culmination of several departments that have a direct impact on our clients’ financial activities. The Analytics Department is responsible for reporting, data analysis, bench marking, and performance trending. This department strives to provide actionable data that clients can use to promote positive results and helps to drive strategies within plan management. Client Accounting operates as a mini-accounting department on our clients' behalf, administering and servicing our clients' accounting and banking functions. Claims Integrity verifies claims are processed according to our clients’ benefit structure. In addition, they coordinate external auditors on client-specific audits. The Stop Loss team ensures our clients are reimbursed for claims paid over a specific deductible amount. This department also works to ensure the plan is protected against catastrophic or unpredictable losses, while the Subrogation team works with third parties and ensures our clients are reimbursed for claims where a third-party is liable for payment.  

Prior to AmeriBen, Tonya worked as a Financial Specialist for the Idaho State Controller's Office with a Certified Government Financial Manager certification from the Association of Government Accountants. Tonya attended Boise State University where she earned her Bachelor's degree in Accounting. She also graduated from Eastern Oregon University with a Bachelor's degree in Art and a minor in Psychology. Tonya is a member of the National Society of Collegiate Scholars. In her spare time, she enjoys vacationing with her husband and son, cheering on her favorite football team, and spending time with friends and family.

Melissa started with AmeriBen in November 2022 as a Claims Director II, overseeing our Claims Operations, Network Operations, Eligibility, Pharmacy Benefit Management, and Support Services teams. Before working with AmeriBen, Melissa had twenty-four years of experience working with Elevance Health (formerly Anthem). After six years as a frontline associate and four years as a team lead, she moved into a management role, where she remained until she joined AmeriBen. Melissa has worked in many facets of the healthcare system; utilization review, claims, member services, provider services, behavioral health, Inter-Plan Program services, membership, provider reconciliation, and Jointly Administered Accounts.

Passionate about her work, Melissa has always sought integrity in doing the right thing for all parties. She thrives on making a positive difference and looks for process improvements. Learning is central to Melissa developing an abundant personal and professional life. Melissa attributes her strong belief in work ethic, integrity, and helping others to the influence of her parents and other great leaders she has been fortunate to work alongside in her career.

Melissa is a married mother of four boys. Originally from California, she now resides at 9,000 feet in the beautiful Rocky Mountains of Colorado. An avid book reader and artist, she loves to explore 4-wheel trails in her Jeep and enjoys spending her off-time in the beautiful Colorado outdoors, camping, kayaking, fishing, and hiking.