Changing lives by developing great leaders in

family, business, community, and the world.

AmeriBen is a Third Party Administrator with objectives far beyond the scope of administering benefit plans. Our “Why?” starts with our Core Purpose of “Changing Lives by Developing Great Leaders in Family, Business, Community and the World.” 

We know that an employer sponsored health plan is one of the greatest benefits our clients provide to their employees and their families.  Because of this, our goal is to increase member satisfaction while reducing employer and employee costs through proper claims administration and exceptional customer service.  The result?  We have a proven record of reducing and controlling medical trend for our clients. 

About AmeriBen

AmeriBen is a Third Party Administrator headquartered in Meridian, Idaho with a satellite office in Salt Lake City, UT.  AmeriBen has been in business since 1958 and began processing medical claims in 1964. We specialize in administering complex benefit plans for over 100 self-funded employer groups and fully-insured university plans totaling over 900,000 member lives.

AmeriBen's industry experience enables us to partner with best-in-class networks and vendors while still remaining dedicated to strategic decision making and personal touch. We aim to provide employers the sophistication and technology of a large carrier while maintaining the personal service and flexibility of a TPA.

Our mission extends beyond accurately administering benefits. Our focus is on the greater mission of touching and improving lives. Our staff of 1,157 employees understand that there is a person behind every claim and a complex issue behind every call. Learn more about our company mission and culture.


AmeriBen is not only a full service TPA with over 50 years of administration experience, but we are the largest group in the Northwest with the ability to also provide human resource consulting and retirement benefits administration services.

Human Resource Consulting

Organizations of all sizes utilize AmeriBen's numerous consulting services with confidence in our firmly established, experienced, and trusted human resource consultants. Since 1958 we have excelled at assessing an organization's needs and implementing effective solutions. Our team of human resource consultants, with vast experience and a variety of advanced degrees, will assist you in implementing strategically designed tools and services to ensure first-class results.

Visit the Human Resource Consulting site.

Retirement Benefits Administration

AmeriBen's Retirement Benefits Administration offers employers assistance with 401(k) plan administration, including consultation, compliance testing, preparation of Forms 5500 and 8955, creating annual reports and statements, process Plan loans, eligibility and vesting, record-keeping and asset reconciliation. Our Retirement Benefits Administration division administers more than 250 defined contribution retirement plans.

Visit the Retirement Benefits Administration site.


Management Team


Carrie Hatch

President and CEO

Carrie has been with AmeriBen since 2004. In August of 2016 she was promoted to President and is responsible for all aspects of AmeriBen's TPA operations. Carrie's exceptional attention to detail and ability to understand the complexities of the TPA business have been instrumental in enhancing the quality of AmeriBen's operations.

Prior to joining AmeriBen, Carrie served seven years as a Project Coordinator for a large executive consulting firm. Previous capacities here at AmeriBen include Accounting, Technology Services Center, Analyst, EDI Services Coordinator, and COO. Her internal advancement and contributions to the organization truly embody our Core Purpose as it pertains to developing great leaders.

Carrie received her Bachelor's degree in Accounting from the University of Phoenix in Arizona.


Jon Aubrey

Executive Vice President

As Executive Vice President for AmeriBen, Jon focuses on TPA strategy, new group sales and client and vendor relationships. Jon has broad experience in third party administration and while at First Health, he managed the COBRA and HIPAA departments. During that time, he oversaw the administration of 500+ clients and managed 45 employees. He later moved into account management with First Health and worked with many large national accounts.

In 1999 Jon joined AmeriBen and has worked as an Account Representative Manager, a Director of Marketing, VP of Account and Business Development and now in his current role as Executive Vice President. He is responsible for new sales throughout the United States. He also has responsibility for new vendor partnerships and contracting. The number of employee and student lives serviced by AmeriBen has grown significantly during his tenure. He is also asked to speak regularly about timely healthcare topics and is known for his expertise and presentation style.

Jon has received his Life and Disability license and is licensed in many states. Jon attended Utah State University majoring in Communications and is fluent in Spanish. 


Pam Vannoy

Director of Medical Management

Pam joined AmeriBen in 2012 as the Manager of AmeriBen's Medical Management where she has primary oversight of utilization management, case management, health management, maternity management, wellness, and disability administration. In 2015 Pam was promoted to the position of Director of Medical Management.

Pam has been a Registered Nurse for over 20 years with extensive clinical experience in adult and pediatric home care/infusion, pediatrics, cardiac transplant unit, PICU, and NICU, in both Idaho and California. Additionally, Pam has over twelve years of experience in leadership roles, including her most recent position as Director of Operations of a large home health agency. She is committed to ensuring the delivery of quality, compassionate patient care, while ensuring continuous improvement of the company's efficiency and fiscal success.

Pam received her nursing degree at the University of Nevada Las Vegas and is licensed in the state of Idaho. She has served as the past president of the Idaho Chapter of the Alexander Graham Bell Association for the Deaf and Hard of Hearing, and remains an advocate for children and adults with hearing loss.


Matt Ingersoll

Director of Account Management

Matt began his AmeriBen career in August 2015 as the Director of Account Management. He is responsible for the oversight and development of the Account Executives and Account Representatives as well as their relationships with AmeriBen's clients.

Prior to working at AmeriBen, Matt was the President of Boise Office Equipment, a Xerox Company, where he worked for 23 years. Matt is active in the community serving on the Board of Directors for the Boise Valley Economic Partnership and volunteers his time to many youth activities.

Matt has a B.A. from Brigham Young University in International Relations and he loves to spend time with his wife and five children.


Kelly Simper

Director of Technology

As the Director of Technology, Kelly partners with the senior leadership team in strategic initiatives as AmeriBen continues to enhance its quality services while maneuvering strategic growth. Providing direct oversight to the Technology Service Center, either directly or through an impressive team of supervisors, Kelly is responsible for the development of more than 50 associates as well as the integrity, continuity, and security of electronic data transfers.

Since joining AmeriBen in 2006 as a Database Administrator, Kelly has also served as the technical lead for the Infrastructure team. His experience in the company and in various other IT capacities in his 18 year professional career has given him the experience for delivering and operating sustainable IT solutions in a fast paced, high growth organization. He enjoys helping the great members on his teams to hone and grow their skills, knowledge, and leadership abilities as they provide excellent service to AmeriBen and its clients. Kelly's educational background includes a strong business base from his Bachelor's degree in Agricultural Economics followed by a Master's degree in Management Information and Accounting Systems from Oklahoma State University.

In his free time, Kelly enjoys doing farm work at home and spending time with his family. He serves in his church and community and occasionally teaches IT classes for local colleges.


Eric Channer

Chief Financial Officer

Eric began his AmeriBen career as the Director of Finance in April 2016. Eric is responsible for the oversight of Corporate Finance and Accounting. In October 2018, he was promoted to Chief Financial Officer. He brings more than seven years of experience in accounting, with five of those years in various leadership positions.

Prior to AmeriBen, Eric worked for five years in public accounting for KPMG, LLP in their Boise office. He was honored with the firm's highest awards for performance. While at KPMG, Eric worked closely with some of the nation's largest and most successful companies. He also served as an instructor for KPMG's national trainings. After leaving KPMG, Eric worked in corporate finance with the J.R. Simplot Company where he was relied upon for his leadership and technical accounting skills.

Eric received his Bachelor's and Master's degrees in Accounting, Magna Cum Laude, from Brigham Young University's Marriott School of Business. Eric is a licensed CPA in the state of Idaho, and he loves to spend time with his wife and four children.


Bryan Hall

Chief Operations Officer & Corporate Counsel

Bryan began his AmeriBen career in September 2015. As AmeriBen/IEC Group's corporate counsel, Bryan oversees legal compliance with applicable state and federal law and serves as the organization's HIPAA Privacy Officer. In 2020, Bryan became the Chief Operating Officer. 

Bryan graduated from BYU's J. Reuben Clark Law School and served in the Air Force as a judge advocate for ten years before leaving active duty to join AmeriBen. Bryan is a member of the Idaho State Bar's Health Law Section.


Brian K. Marshall

Director of Human Resources

Brian began his career with AmeriBen/IEC Group in 2015 as a Human Resource Consultant. In April 2016 he became the Director of Human Resources at AmeriBen. Brian is responsible for building AmeriBen's culture and enhancing employees' experience by developing great leaders and promoting engagement throughout the organization. Brian's strengths lie in his legal experience, passion for AmeriBen's culture, and his understanding of leadership development.

Brian serves the community as the President-Elect of the Treasure Valley Human Resources Association (HRATV), where he serves as on the Board of Directors and as co-chair of the Professional Certification Committee. He holds certifications as a Professional in Human Resources (PHR®) from the national Human Resources Certification Institute, and as a Certified Professional (SHRM-CP®) from the national Society for Human Resource Management.

Brian graduated from the University of Idaho, College of Law and is a member of the Idaho State Bar's Employment Law and Corporate Sections. Brian received Mediation Training through the Northwest Institute for Dispute Resolutions and has been a featured speaker in compliance, leadership, and ethics courses for HR professionals, attorneys, accountants, and businesses.


Tonya Buffi

Director of Client Finance

Tonya began her career at AmeriBen in April 2011 in the Analytics Department as an Operations Analyst. Since then, she has earned her promotion to the Director of Client Finance, overseeing eight departments including Analytics, Client Accounting, Claims Integrity, Instructional Design, Stop Loss, Subrogation, and two departments under our Taft-Hartley administration.

Client Finance is a culmination of several departments that have a direct impact on our clients’ financial activities. The Analytics Department is responsible for reporting, data analysis, bench marking, and performance trending. This department strives to provide actionable data that clients can use to promote positive results and helps to drive strategies within plan management. Client Accounting operates as a mini-accounting department on our clients' behalf, administering and servicing our clients' accounting and banking functions. Claims Integrity verifies claims are processed according to our clients’ benefit structure. In addition, they coordinate external auditors on client-specific audits. The Stop Loss team ensures our clients are reimbursed for claims paid over a specific deductible amount. This department also works to ensure the plan is protected against catastrophic or unpredictable losses, while the Subrogation team works with third parties and ensures our clients are reimbursed for claims where a third-party is liable for payment.  

Prior to AmeriBen, Tonya worked as a Financial Specialist for the Idaho State Controller's Office with a Certified Government Financial Manager certification from the Association of Government Accountants. Tonya attended Boise State University where she earned her Bachelor's degree in Accounting. She also graduated from Eastern Oregon University with a Bachelor's degree in Art and a minor in Psychology. Tonya is a member of the National Society of Collegiate Scholars. In her spare time, she enjoys vacationing with her husband and son, cheering on her favorite football team, and spending time with friends and family.


Melody K. Evans

Manager Retirement Benefits Administration

Melody Evans returned to the Retirement Benefits Administration Department at AmeriBen/IEC Group in January 2012 as a Retirement Sales Consultant and became Manager of the department in May 2014. She brings over 25 years of retirement plan experience with her. Melody manages and oversees the operations for over 250 retirement plans. In addition, she builds relationships with vendors and financial advisors in order to provide a means for small to medium size employers to offer a vehicle for their employees to save for retirement. During her short absence from AmeriBen, she was a Relationship Manager at Wells Fargo Institutional Retirement and Trust, handling approximately 30 relationships.

She is a Certified Retirement Services Professional, a designation earned from the Institute of Certified Bankers. Melody is a graduate of the National Graduate Employee Benefit Trust School of the American Bankers Association, held at Northwestern University. She also is a member of the Boise Chapter of Western Pension and Benefits Conference, where she holds a position on the Board.

Prior to joining AmeriBen, Melody was an Employee Benefits Trust Officer at First Security Bank and a partner in an insurance agency.


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