Diane Duffy is chief operating officer at AmeriBen. She
is responsible for overseeing AmeriBen’s business
operations, employing strategies to maximize customer
satisfaction and support growth. In this role, she
spearheads strategies focused on driving the company’s
operational capabilities focused on establishing efficient
processes that surpass customer expectations and lead to
business growth.
Prior to joining AmeriBen, Diane spent 14 years at Anthem,
Inc. Most recently, she was the vice president InterPlan
Management. She was responsible for leading the team
that is accountable for the administration of national Blue
Cross and Blue Shield programs, which includes ensuring
ongoing compliance with all policies and requirements as well
as leading the implementation of new initiatives in support of
national Blue business. She advised Anthem leaders on Blue
policy matters, including the interpretation, development,
recommendation and implementation of innovative solutions, and
directed the national Blue Cross Blue Shield governance
process for Anthem, Inc., ensuring the analysis and review of
all initiatives impacting National Blue business.
Diane leads the Employer Funding Solutions team, which is
accountable for the strategy, implementation and execution of
shared savings programs that drive savings for our self-funded
customers.
Diane spent 12 years at the Blue Cross and Blue Shield
Association, earlier in her career, where she held multiple
roles, most recently overseeing and directing the national
Blue Cross Blue Shield Association governance process for
Inter-Plan subcommittees ensuring the coordination of all
meeting logistics, agendas and content. At BCBSA she also
played a key role in information management and performance
management, as well as policy and compliance specific to
National Accounts business.
Diane has completed Anthem’s Executive Leadership
Program and holds a master’s degree in public service
from De Paul University in Chicago.