Diane Duffy is chief operating officer at AmeriBen.  She is responsible for overseeing AmeriBen’s business operations, employing strategies to maximize customer satisfaction and support growth.  In this role, she spearheads strategies focused on driving the company’s operational capabilities focused on establishing efficient processes that surpass customer expectations and lead to business growth. 

Prior to joining AmeriBen, Diane spent 14 years at Anthem, Inc.  Most recently, she was the vice president InterPlan Management.  She was responsible for leading the team that is accountable for the administration of national Blue Cross and Blue Shield programs, which includes ensuring ongoing compliance with all policies and requirements as well as leading the implementation of new initiatives in support of national Blue business. She advised Anthem leaders on Blue policy matters, including the interpretation, development, recommendation and implementation of innovative solutions, and directed the national Blue Cross Blue Shield governance process for Anthem, Inc., ensuring the analysis and review of all initiatives impacting National Blue business.

Diane leads the Employer Funding Solutions team, which is accountable for the strategy, implementation and execution of shared savings programs that drive savings for our self-funded customers.

Diane spent 12 years at the Blue Cross and Blue Shield Association, earlier in her career, where she held multiple roles, most recently overseeing and directing the national Blue Cross Blue Shield Association governance process for Inter-Plan subcommittees ensuring the coordination of all meeting logistics, agendas and content. At BCBSA she also played a key role in information management and performance management, as well as policy and compliance specific to National Accounts business.

Diane has completed Anthem’s Executive Leadership Program and holds a master’s degree in public service from De Paul University in Chicago.

Sarah Grigerick is chief of staff at AmeriBen.  She is responsible for helping to shape and implement the organization's vision, goals, and initiatives. In this role, she spearheads strategic planning, decision-making, and setting priorities in order to drive business growth. 

Prior to joining AmeriBen, Sarah spent 5 years at Anthem, Inc.  Most recently, she was the Director of Market Strategy and Insights supporting National Accounts. 

Sarah brings a combination of deep industry experience and a diverse set of strategy skills to the team. Prior to joining Anthem, she led primary research for Aetna’s group and commercial businesses.  She is passionate about using insights to solve business problems and has a track record of deep insights into customer behavior that inspire teams to innovative solutions.

Sarah holds a BA from Washington & Lee University (Lexington, VA) and an MA in Behavioral Psychology from the University of Connecticut (Storrs, CT), and has completed additional PhD coursework with the University of Connecticut.

As Executive Vice President for AmeriBen, Jon focuses on TPA strategy, new group sales and client and vendor relationships. Jon has broad experience in third party administration and while at First Health, he managed the COBRA and HIPAA departments. During that time, he oversaw the administration of 500+ clients and managed 45 employees. He later moved into account management with First Health and worked with many large national accounts.

In 1999 Jon joined AmeriBen and has worked as an Account Representative Manager, a Director of Marketing, VP of Account and Business Development and now in his current role as Executive Vice President. He is responsible for new sales throughout the United States. He also has responsibility for new vendor partnerships and contracting. The number of employee and student lives serviced by AmeriBen has grown significantly during his tenure. He is also asked to speak regularly about timely healthcare topics and is known for his expertise and presentation style.

Jon has received his Life and Disability license and is licensed in many states. Jon attended Utah State University majoring in Communications and is fluent in Spanish. 

Pam joined AmeriBen in 2012 as the Manager of AmeriBen's Medical Management where she has primary oversight of utilization management, case management, health management, maternity management, wellness, and disability administration. In 2015 Pam was promoted to the position of Director of Medical Management.

Pam has been a Registered Nurse for over 20 years with extensive clinical experience in adult and pediatric home care/infusion, pediatrics, cardiac transplant unit, PICU, and NICU, in both Idaho and California. Additionally, Pam has over twelve years of experience in leadership roles, including her most recent position as Director of Operations of a large home health agency. She is committed to ensuring the delivery of quality, compassionate patient care, while ensuring continuous improvement of the company's efficiency and fiscal success.

Pam received her nursing degree at the University of Nevada Las Vegas and is licensed in the state of Idaho. She has served as the past president of the Idaho Chapter of the Alexander Graham Bell Association for the Deaf and Hard of Hearing, and remains an advocate for children and adults with hearing loss.

As the Director of Technology, Kelly partners with the senior leadership team in strategic initiatives as AmeriBen continues to enhance its quality services while maneuvering strategic growth. Providing direct oversight to the Technology Service Center, either directly or through an impressive team of supervisors, Kelly is responsible for the development of more than 50 associates as well as the integrity, continuity, and security of electronic data transfers.

Since joining AmeriBen in 2006 as a Database Administrator, Kelly has also served as the technical lead for the Infrastructure team. His experience in the company and in various other IT capacities in his 18 year professional career has given him the experience for delivering and operating sustainable IT solutions in a fast paced, high growth organization. He enjoys helping the great members on his teams to hone and grow their skills, knowledge, and leadership abilities as they provide excellent service to AmeriBen and its clients. Kelly's educational background includes a strong business base from his Bachelor's degree in Agricultural Economics followed by a Master's degree in Management Information and Accounting Systems from Oklahoma State University.

In his free time, Kelly enjoys doing farm work at home and spending time with his family. He serves in his church and community and occasionally teaches IT classes for local colleges.