Privacy

Your privacy is a priority to us, and we take great care to protect your information. Our Privacy Policy describes the ways in which we collect and protect your information, and what choices you have to control it. To update how you receive your information, call Member Services on the back of your member ID card or log in to your account.

For California Consumers

The California Consumer Privacy Act (CCPA) Privacy Notice explains what kinds of personal information we collect, as defined by the CCPA and CPRA laws. It also describes your rights under these laws and how you can use them. This includes how to delete your data, see what information we have about you, and how to choose whether or not your data can be sold.

Read AmeriBen’s California Consumer Privacy Act (CCPA) Privacy Notice here.

Personally Identifiable Information Privacy Protection Policy

Various privacy laws and regulations can differ slightly in how they refer to your information. Throughout the notices on this page, information about you may be referred to as “Personally Identifiable Information” (“PII”), “Protected Health Information” (“PHI”), or as “Personal Information” (“PI”). We are committed to protecting all your sensitive information in accordance with applicable laws and regulations.

Personally Identifiable Information (PII) is information about an individual which can be used to distinguish or trace an individual’s identity (such as their name, Social Security number, biometric records, etc.) by itself or when combined with other personal or identifying information which is linkable to a specific individual, such as date and place of birth, mother’s name, etc. PII includes Protected Health Information (PHI), but it can also include other types of information about you, that are not related directly to healthcare.

PHI is information specifically about an individual’s healthcare that identifies the individual or with respect to which there is a reasonable basis to believe the information can be used to identify the individual.

Examples of PHI can include, but are not limited to, any of the following:

  • Name
  • Medical record information
  • Claims and premium payment information
  • Address
  • Social Security number or equivalent identifiers (such as those assigned in other countries)
  • Social Drivers of Health (also known as Social Determinants of Health), or other individually-identifiable information when associated with a member or patient
  • Birth date
  • Sex and age
  • Sexual orientation
  • Alternative gender identity
  • Race, ethnicity

Personal Information (PI) is a term used by many state privacy protection laws, and (depending on the state) may or may not include PII and/or PHI. Therefore, these three terms may be used interchangeably in parts of this Privacy Protection Policy.

Our policies prohibit the unlawful disclosure of PII, PHI, and/or PI. We share it externally only where federal and state law allows or requires it. It is our policy to limit the access, use, and disclosure of this information to align with the job duties of our associates and as required by applicable law.

Web Privacy Statement

Your privacy is very important to us, and we will make every reasonable effort to safeguard any information we collect.

This privacy statement is effective January 1, 2020, and was most recently reviewed in June 2026. This privacy statement is subject to change. We encourage you to review it from time to time.

What Information Will We Collect?

Information may be collected in the following ways on this website and application:

  • We may use “cookies” and/or other web trackers to help us improve this website and application by tracking your navigation habits and storing some of your preferences. A cookie is a small file created by a website or application to store information on your computer. Cookies do not allow websites or applications to gain access to other information on your computer. Once a cookie is saved on your computer, generally only the website or application that created the cookie can read it.
  • An Internet Protocol (IP) address is a number that automatically identifies the computer or mobile device that you are using to access the Internet. The IP address enables our server to send you the site pages that you want to visit, or the data you want to view. The IP address may disclose the server owned by your Internet Service Provider. We use your IP address to help diagnose problems with our server and to support our administration of this website and application.
  • Traffic/Usage Data: We may track certain information about your visits to the Site/Application. The information tracked may include:
    • the referring source that may have sent you to the Site/Application URL;
    • domain servers/services;
    • types of computer systems/devices accessing the Site/Application;
    • types of web browsers used to access the Site/Application;
    • other information associated with the interaction of your browser and the Site/Application; and
    • IP address.

How Will Information Be Used?

We may gather quantitative user information, such as the number of users and the pages or data accessed, to perform administrative, technical, hosting, or other functions that help us manage our website and application and deliver new functionality to you. We may use your personal information with technology to better support and enable services provided to you. We do not sell, license, transmit, or disclose personal information that you provide to us to third parties except with the following exceptions:

  • Upon your authorization; or
  • When required or permitted by law.

Retention of Personal Information

We follow data minimization principles and retain personal information for periods of time reasonably necessary to perform our services, except where retaining data for longer periods is necessary to improve or provide services or as otherwise disclosed in our applicable policies or permitted by law. How long we keep your data will depend on the data type and state, federal, and contractual requirements.

We retain personal information that is serving a legitimate business purpose, is relevant to pending or reasonably anticipated litigation, and/or is required to be retained in compliance with applicable laws and regulations and for certain periods of time depending on the level of sensitivity in the data which may be tied to: business processes and programs; legal obligations under applicable statutes, regulations and/or contracts; or individual consent to use information.

Third Parties

We may work with third-party service providers who may place third-party persistent cookies, web beacons, or similar technologies to collect anonymous information about the use of our websites and applications. They are not permitted to collect any personal information, and this information will be solely used for web usage analysis for a better understanding of how individuals use our website and application, and/or to customize our content and advertising.

What if I Don’t Want Information About Me to be Collected?

If you do not wish to have your activity on this website and application tracked, you can opt-out at any time here. The link will allow you to discontinue first-party cookie tracking of your web activity for the current computer and browser you are using. NOTE: The opt-out option is not managed by us.

You also have the choice to opt-out of third-party cookies, web beacons, or similar technologies. If you do not want third-party service providers to collect your anonymous information for marketing purposes, visit the Network Advertising Initiative (NAI) website to opt-out.

Additionally, you can direct your Internet browser to notify you and seek approval whenever a cookie is being sent to your hard drive. You may also delete a cookie manually from your computer, tablet, or smartphone through your Internet browser settings or other programs. You can also set your browser to refuse all cookies. Please note that some parts of this website or application may not function properly or be available to you if you refuse to accept a cookie or choose to disable the acceptance of cookies.

“Do Not Track” Signals

We do not respond to web browser “do not track” signals, except where required by law. As such, your navigation of our website and application may be tracked as part of the gathering of quantitative user information described above. If you arrive at our website or application by way of a link from a third-party application that does respond to “do not track” requests, the recognition of any “do not track” request you have initiated will end as soon as you reach our website or application.

Protecting Your Information

We maintain administrative, technical, and physical safeguards to protect information. We require our employees to protect information through written policies and procedures and provide periodic privacy and security awareness training. We maintain a comprehensive privacy incident response and prevention program. Where required by law, our business partners must protect the privacy of data we share with them as they work with us.

Managing Your Information

We are regulated by various state and federal laws pertaining to information privacy. Under these laws, individuals may have the right to request access, deletion, or correction of their information. Individuals may have the right to opt-in consent under certain circumstances regarding their information. Please refer to AmeriBen’s California Consumer Privacy Act (CCPA) Privacy Notice found at the top of the page or your health plan’s HIPAA Notice of Privacy Practices for more information.

For health-related products or services, you may manage your privacy settings through your online customer portal or by calling the customer service number on your member ID card.

Linking to Other Sites

We may provide links to websites or applications not owned or controlled by us. We do this because we think the information might be of interest or use to you. A link to a third-party website or application does not constitute or imply endorsement by us. We cannot guarantee the quality or accuracy of information presented on third-party websites or applications. While we do our best to ensure your privacy, we cannot be responsible for the privacy practices of third-party websites or applications. We encourage you to review the privacy practices of any website or application you visit, to better understand how your information may be used and/or disclosed.

Contacting You

We, including our affiliates or vendors, might call or text you using an automated telephone dialing system and/or a prerecorded message. But we only do this in accordance with the Telephone Consumer Protection Act (TCPA). The calls may be to let you know about treatment options or other health-related benefits and services.

If you do not want to be contacted by phone, just let the caller know and we won’t reach out this way in the future. You may also call toll-free at 844-203-3796 to place your phone number on our internal Do Not Call list.

Children Under 13

This Site is not intended to attract children under the age of 13. We do not collect personal information from any user that we know is under the age of 13. Some of the content on this Application may not be appropriate for children. Parents or guardians are solely responsible for providing supervision of minors’ use of this Application.

Contacting the Privacy Office

To update how you receive your information, call Member Services on the back of your member ID card or log in to your account.

There are several ways to contact the Privacy Office. To contact us if you need to report a privacy issue, you can:

Writing to:

IEC Group dba AmeriBen
Attn: Security & Privacy
2888 W Excursion Ln.
Meridian, ID 83642

Emailing us at:

compliance@ameriben.com.

Consumer Privacy Protection

There are many sources of information on privacy. These government websites feature frequently updated information on privacy policies and statutes.

This privacy statement is effective January 1, 2020, and was most recently reviewed in June 2026. Unless otherwise noted, the effective and review dates noted are for the Privacy Page in its entirety. This privacy statement is subject to change. We encourage you to review it from time to time.